FAQs

Water FAQ's

I don’t have as much pressure as I did before. Why?

Call Public Works at 503-668-5310 for information about water pressure in your neighborhood. There are many things that could cause pressure to fluctuate in your system.

Is my water safe to drink?

Sandy's drinking water is tested rigorously and meets safe drinking water standards.

My water tastes different today. Why?

Many factors can lead to different taste characteristics.

Seasonal algae blooms in source water and chlorine residual levels are just a few examples of things that can lead to taste variations.

Who do I contact to discuss my water bill?

Please contact our Utility Clerk at:  503-668-7449 to discuss your water bill.

Why is my water bill so high?

Multiple factors can lead to an elevated water bill. The utility bill you receive is split into different sections. Water is billed from what is captured through your services water meter (billed at the nearest 100 cubic feet). Wastewater is billed based on the amount of water that went through the meter and then presumably down a connected drain. A leaking toilet or pipe fitting are among the most common reasons why a water bill will rise.

*Call 503-668-7449 to discuss your water usage with our utility clerk.

**Remember to carefully irrigate in the growing months, irrigation systems that over water will cause a rise in your bill also.