Is there any assistance available if I can't pay my bill?

The City Council approved an assistance program to help lower-income individuals afford their utility bills.  Those who meet the income threshold can have the wastewater portion of their bills reduced by 50%.  For more information, visit the customer assistance program page. 

Also, during the COVID-19 response the City has made the decision to suspend late fees and water shut-offs for non-payment.  We understand this is a difficult time and we are mindful of the financial difficulties being experienced by our fellow residents.