Library FAQs

How do I...

...get a library card?

To get a library card, bring an official photo ID and proof of address to any LINCC Library Location.  Residents of Clackamas, Multnomah, Washington, and Hood River County Library Districts, Camas, or the Fort Vancouver Regional Library District are eligible for a free library card for use at any LINCC library. Out of district residents can get a card for an annual fee.

Category: Library How Do I
...place a hold?

To place a hold, go to lincc.org. Click the Place Hold button for any item after performing a search.  If you are not already logged into lincc.org, you will see a login screen when clicking on the Place Hold button. Please enter your library card number and PIN, then click the Log In button.

Category: Library How Do I
...renew materials online?

To renew materials, go to lincc.org. Log in at the top of the screen, click My Account, and then click the Checkouts tab. Check the boxes next to the items you wish to renew by clicking on the square to the left of the item title. Click the Renew button.

  • You may renew everything at once by checking the box next to the word "Select All" before clicking the Renew button.
  • Most items will renew 5 times if no one else has placed a hold on the item.
Category: Library How Do I
...renew materials by phone?

Please call our automated TeleCirc number at 503-659-8634.  During hours of operation, you can call the Sandy Library at 503-668-5537 or the Hoodland Library at 503-622-3460.

Category: Library How Do I
...renew an interlibrary Loan item?

Call 503-723-4900 or e-mail ill@lincc.org

Please note: renewals are up to the owning library of the material. Please allow 1-3 business days for a response to your request.

Category: Library How Do I
...request that the library purchase an item?

Call or stop by your local library. Most of them have a form or a process for library users to suggest items for purchase. 

You can also use the Contact Us feature on the lincc.org site.

Category: Library How Do I
...find or reset my PIN?

Your Personal Identification Number (PIN) is a 4 digit password that you create when you apply for a library card. If you don't specify a PIN on your application, then the default PIN is the last 4 digits of your primary phone number.

Your PIN serves as a password to your library account, and helps protect your privacy. You may also use your PIN to renew your library items via the TM3 Automated Phone Renewal System at 503-659-8634.

If you need to reset your PIN, click "Log In" at the top of the page, and then click the Forgot my PIN link. For further instructions, contact your library or view PIN Reset Help

Category: Library How Do I
...sign up for the Sandy and Hoodland Library Newsletter

Fill out the Online Form to receive the monthly newsletter by email.

Category: Library How Do I
...volunteer at the Sandy or Hoodland Library

Fill out the online volunteer application.

If you have any questions about volunteering, please contact Elaine Russell at the Sandy Library by phone at (503) 668-5537 or by email at erussell@ci.sandy.or.us.  

 

Category: Library How Do I
...return items at other LINCC libraries

Except for Library of Things, items that belong to any LINCC library can be returned at any other LINCC library. See Locations & Hours for a list of all LINCC libraries.

Category: Library How Do I
...schedule a proctor

Proctoring is offered at the Sandy Public Library when space and staff time are available Mondays through Fridays from 10:00 am to 7:00 pm.  Weekend proctoring is unavailable.
Procedure

  • Scheduling is dependent upon when a staff member responsible for administering the exams is on duty. Arrangements must be made ahead of time, so that there is adequate time for delivery of the exam to the Library. Library staff will determine whether they have the available resources to proctor an exam and may decline, at any time, if they do not have the staff available or the exam does not meet the guidelines listed here.
  • To schedule a time to have your exam proctored, fill out the online form.
  • We require at least one (1) week notice prior to the desired testing date; more lead time is preferred.

The student must:

  • Have a LINCC library card to receive proctoring services.
  • Make all arrangements with the institution giving the exam.
  • Contact his/her institution to be sure that Library staff proctoring exams meet criteria set by the institution.
  • Arrange for delivery of the exam. Library staff cannot make these arrangements for you.
  • Contact the Library to verify exam information has been received and to make final arrangements for the exam date.

The Library Staff member will:

  • Ensure that the person taking the exam meets all requirements, such as verifying ID and whether the student has any accompanying materials.  Exams may be written on paper or taken online.
  • Provide a computer to use for online testing. Personal laptops are permitted, depending upon the institution’s requirements. 
  • Discard exams not taken by the student within one month..

Other local proctoring options:
The online service www.ProctorU.com, where you can have tests proctored via webcam.

Category: Library How Do I
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